Emerald Grown Exotics

Supporting brands, growers, & our family.

Legal & Compliant

Emerald Grown Exotics – Legal Policies

Domain: www.emeraldgrownexotic.com

Effective Date: [7/13/25]

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Refund & Return Policy

At Emerald Grown Exotics, we value your support and strive to ensure your satisfaction with every order. Please read our refund and return policy carefully before placing your order.

🚫 All Sales Are Final on Hemp-Derived Products

Due to the nature of our hemp-derived THCA products, all sales are final once fulfilled and shipped. These products are perishable, federally regulated, and cannot be returned or exchanged.

βœ… Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please notify us within 72 hours of delivery.

We may offer:

  • A replacement
  • Store credit
  • A partial refund (if applicable)

🧒 Returns on Apparel & Accessories

Returns are accepted for non-consumable merchandise (e.g. apparel, accessories) if:

  • The item is unused, in original packaging, and returned within 14 days of delivery.
  • Return shipping is paid by the customer unless the item was incorrect or defective.

πŸ“¦ Lost or Stolen Packages

If your tracking says delivered but the package is missing, notify us within 3 business days. While we are not responsible for lost or stolen packages, we’ll help file a claim and may offer a one-time courtesy replacement or store credit.

πŸ’š Our Commitment

We’re a small, passionate team committed to quality and good vibes. If something isn’t right, we’ll do our best to make it right.

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Terms of Service

By accessing or using www.emeraldgrownexotic.com, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Age Requirement

You must be 21 years of age or older to view or purchase from this website.

2. Legal Compliance

All products sold by Emerald Grown Exotics are derived from hemp, and contain less than 0.3% βˆ†9 THC on a dry weight basis, in accordance with the 2018 Farm Bill.

It is your responsibility to know and follow your local and state laws regarding hemp-derived products. We do not ship to jurisdictions where such products are restricted.

3. Product Disclaimer

Our hemp-derived THCA products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Use responsibly and keep out of reach of children.

4. Orders & Payment

We reserve the right to:

  • Cancel or refuse any order at our discretion
  • Limit quantities per order
  • Correct pricing or content errors at any time

Orders must be paid in full before fulfillment.

5. Shipping

We ship to U.S. states where hemp-derived products are legal. You are responsible for entering a valid shipping address. We are not liable for delays or losses caused by incorrect address information or carrier issues.

6. Refund Policy

All sales are final on consumable hemp products. Please see our full Refund & Return Policy for details.

7. Intellectual Property

All content on this site β€” including logos, names, photos, and branding β€” belongs to Emerald Grown Exotics and may not be used without permission.

8. Limitation of Liability

We are not responsible for any damages resulting from the use or misuse of our products or website, including loss of profits, data, or consequences related to noncompliance with local laws.

9. Policy Changes

We may update these terms at any time. Your continued use of the site means you accept the updated version.

10. Contact

πŸ“© support@emeraldgrownexotics.com

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Privacy Policy

At Emerald Grown Exotics, your privacy is important to us. This policy explains what personal info we collect, how we use it, and your options.

πŸ“‹ Information We Collect

We may collect:

  • Name, email, phone number
  • Billing and shipping addresses
  • Order details and payment info (processed by our secure provider)
  • Device/IP/browser info
  • Cookies and site usage data

πŸͺ Cookies & Tracking

We use cookies and analytics tools to improve your experience. You can control or disable cookies in your browser. To opt out of interest-based tracking, visit https://optout.aboutads.info.

πŸ” How We Use Your Info

  • Process and deliver orders
  • Send order confirmations and shipping updates
  • Respond to customer inquiries
  • Send promotional content if you’ve opted in
  • Improve website performance

πŸ” Sharing Info

We do not sell your personal data.

We may share info with:

  • Payment processors
  • Shipping partners
  • Email platforms (to send updates or promos)

They only get what’s needed to perform their role.

πŸ’Œ Marketing

If you’ve opted in, we may send emails about new drops, deals, or updates. You can unsubscribe anytime using the link at the bottom of any email.

πŸ§‘β€βš–οΈ Your Rights

You can request to:

  • View your stored data
  • Update or delete your info
  • Opt out of marketing or communications

Contact us anytime at:

πŸ“© support@emeraldgrownexotics.com

πŸ›‘οΈ Security

We use secure systems and encrypted technology to protect your info. While no method is 100% foolproof, we are committed to your privacy.

πŸ”„ Updates

This policy may change occasionally. The most current version will always be posted here.